Aren't able to make it to our shop? We have a dedicated Mail Order/Shipping department ready to assist you.
Through our Mail Order Department we will ship instruments, cases, accessories, books, parts, DVDs, and more. Basically, anything we have - we can send to you.
The employees in our Mail Order Department have the knowledge and experience to correctly package items so they will arrive safely. Whether you'd like a one-of-a-kind vintage instrument or just a DVD, Contact Us. We're here to help. Please see additional information regarding shipping below. To see what our customers have to say, read on:
$25 Minimum Purchase Required
Due to credit card processing fees and because we do not do flat-rate shipping (see below) there is a $25 minimum purchase required to ship items.
Flat-Rate Shipping - Why We Don't Do This
Here at Bucks County Folk Music Shop each package's shipping charges are individually calculated for our customers. Flat rate shipping can actually cost our customers more and we feel that is unfair and is not how we do business. Therefore, please Contact Us if you would like us to ship your item/s and we will provide you with your shipping charges.
5 Day Trial on Shipped Instruments
We offer a 5-Day trial period for any instrument we ship where the customer was not able to audition it in person at our store. We give customers 5 days from the date they receive the instrument to try it out to be sure they wish to keep it. During the 5 day trial should they decide the instrument isn't for them, they may return it to us in the same condition it arrived for a full refund, less all shipping, handling, and full-coverage insurance charges.
Domestic and International Shipping Information:
Domestic/Shipping Within U.S.A.:
We ship anywhere within the USA, usually UPS or United States Postal Service, depending upon the size of the package and the shipping costs.
International/Outside of U.S.A.:
We do ship outside of the USA, however due to CITES regulations effective January 2, 2017 export permits are now required for any items containing rosewood, bubinga, tortoiseshell, white abalone, and ivory. Therefore, we will determine on a case-by-case basis whether we are able ship an item outside of the United States. Please Contact Us if you are looking to have something shipped internationally and we will be happy to talk with you.
FOR YOUR INFORMATION: Many countries impose duties, taxes, port handling fees, and other customs charges on items. Please know that the customer is responsible for those charges.
Please Contact Us with any questions.
What Folks Have To Say:
"Banjo arrived on time as said, the banjo is beautiful and the setup works for me. Thank you, Karl and everybody else at the Bucks County Folk Music Shop for the quick service and advice." - Bob W.
"The mandolin arrived yesterday afternoon with no problems. It had been packed very well. After looking it over carefully I am quite happy with the instrument. I appreciate all of Karl's help in selecting this particular mandolin." - Chuck S.
"The Banjo arrived safely! Great set up. Your customer service is Excellent! Many Thanks!" - Charlie K.
"Wanted to let you know that my Bart Reiter banjo arrived in good condition. Thank you for such a smooth transaction." - Alex S.